At svindo, we understand that circumstances may lead to the need for cancellations and refunds. Our policy is designed to be fair and transparent, providing clarity on the process.

1. Order Cancellation:

Orders can be canceled before the vendor accepts the order. Once an order is processed, it cannot be canceled.

To cancel an order, log in to your svindo account, go to the 'Orders' section, and follow the provided instructions.

2. Refund Eligibility:

To cancel an order, log in to your svindo account, go to the 'Orders' section, and follow the provided instructions.

Refunds are processed for eligible cancellations, returns, or instances of svindo errors. The eligibility of the product is decided by the vendor itself and is mentioned transparently in the product page if a product is eligible or not. If an item is not delivered within the specified time-frame, you are not eligible for a refund.

3. Refund Process:

Refunds are issued to the original payment method.

Processing times may vary, but we aim to complete refunds within 5-7 business days from the approval date.

4. Non-Refundable Items:

Certain items, such as gift cards, perishable goods, general prints, custom prints and personalized items, are non-refundable.

5. Cancelled Orders by svindo:

Svindo reserves the right to cancel orders due to unavailability, errors in pricing or product information, or other issues.

Customers will be promptly notified, and a full refund will be issued.

6. Contact Us for Assistance:

For cancellations or refund-related inquiries, contact our customer support team at svindoindia@gmail.com.

7. Policy Changes:

svindo reserves the right to update or modify this policy at any time. Any changes will be communicated through our website or directly to customers.

svindo is committed to providing you with a positive and transparent shopping experience. Thank you for choosing svindo!